Checkmate the Competition With Guided Selling Tools
“In Life, as in chess, forethought wins.” —Charles Buxton
Buxton’s insight holds true for sales and the value of being prepared when you contact the prospect. Forethought wins. It sounds straightforward—until you consider the vast amounts of content available, the uniqueness of each prospect, the stage of the sales cycle, staying on message, and on, and on. It’s hard to think several moves ahead in the conversation but still stay on track in the moment.
To continue the chess theme, imagine for a moment that each piece on the chessboard represents a piece of unique content with a specific purpose. A lowly pawn, for example, can be just as useful as a queen if it is the right thing at the right moment. The bishop or the knight might represent a more compelling piece of content that would work for one prospect, but not for another.
The complexity of each selling situation, with its different players and positioning, makes it interesting and fun, but it also creates challenges—and the biggest challenge, as in chess, is to know which moves to make in a particular situation. Fortunately, in sales today, we are not alone staring at a chessboard, pondering the next move. Guided selling tools can intelligently recommend bursts of knowledge, sales aids, and prospect specific marketing materials at the right time.
Four Tips for Using Guided Selling Tools
Learn to master guided selling and create winning situations more often.
- Know your players’ weaknesses and identify where to improve. For example, do your sellers struggle to communicate value, understand personas, remember competitive advantages, or learn basic product knowledge? Do you find your team backed into a corner and exposed to a checkmate from a competitor? Selling tools help identify the situations where they get bogged down and can predict the right content to guide strategy.
- Track which pieces of content are consistently the most effective in particular situations. Just as in chess, where there are typically good counter-moves to specific gambits, data gleaned from your salespeople’s data usage can give you insights into what can help move prospects to the next stage.
- Be mobile ready. Make sure your content is available and formatted for tablets, phones, and laptops. From messaging and differentiation to discovery questions, empower your sellers to prep for every customer conversation with just a few clicks. Salespeople are on the move, and sales is a fast-paced game.
- Use a relevance engine that can prompt sellers with the right content at the right time in selling conversations. Sales enablement tools are so much more than just key word searches and canned talking points. They combine information from the CRM about the prospect to help guide salespeople to the next step in the conversation.
Having guided selling tools is like having a brilliant chess team on your side giving great advice for the next move. Sit back and take advantage for the win. Checkmate!